Delivery Information

Merry Christmas Everyone

Just a note to say our last dispatch day before Christmas is the 23rd December. After this you will still be able to shop but fulfilment days will be 29th and 30th December.

If you have any enquiries over the festive period, please still contact hello@voxblock.co.uk but please allow for a delay in response.

Last Christmas Posting Dates

To guarantee delivery in time for Christmas

Standard Delivery: Friday 19th December

Premium Delivery: Monday 22nd December

(*Remote postcodes - 19th December)

AUSTRALIA

Last Shipping Date: Monday 8th December


Delivery Rates

UK ONLY

FREE delivery on orders over £25.

Standard Delivery: £3.50

(Standard delivery is estimated at 2-3 working days from dispatch*)

Need it a bit earlier?

Premium Delivery: £7.50

(Premium delivery is estimated at 1-2 working days from dispatch*)

*Cut off time for same day dispatch is 10am, fulfilment days are Mon-Fri.

SCHOOL ORDERS: Won't be dispatched on a Friday due to School buildings being closed on the weekends

AUSTRALIA

We're excited to offer shipping to our customers in Australia! Here's what you need to know:

We use Royal Mail’s Tracked and Signed to ensure safe delivery. Shipping cost: 

  • Orders 0lb - 4.3lb: £7.00
  • Orders 4.3lb - 11lb: £25.00
  • Orders 11lb - 44lb: £50.00

Shipping Time: Average delivery time is 3-17 working days

Duties and Taxes: Please note that any import duties, taxes, and customs fees are the responsibility of the customer

Please note: Our book token service is no longer available in Australia, sorry for any inconvenience.

We want to make your international shopping experience as smooth as possible. If you have any questions about shipping to Australia, please get in touch - hello@voxblock.co.uk 

Office hours are 9am-5pm Mon to Fri, we aim to answer all enquires within 24hrs (except on weekends)


Dispatch

BLACK FRIDAY & CHRISTMAS: Due to the large volume of orders expected over this period, please allow slightly longer for your order to be dispatched.

We aim to get orders out the next working day.

Fulfilment times: Orders are dispatched by 10am Mon-Fri (excluding bank holidays) 

If you have any questions about the status of your order please get in touch.

Contact us:

Email
hello@voxblock.co.uk
or

Office hours are 9am-5pm Mon to Fri, we aim to answer all enquires within 24hrs (except on weekends). During the festive period please allow slightly longer for replies, we will answer as quickly as possible.


Returns

If you are unhappy with your purchase, all our players are entitled to a 100 day Money Back Guarantee.

If you experience any faults or issues with your player or books please contact hello@voxblock.co.uk

Office hours are 9am-5pm Mon to Fri, we aim to answer all enquires within 24hrs (except on weekends). During the festive period please allow slightly longer for replies, we will answer as quickly as possible.