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Most things are fixed with one or two button presses. Pick what you can see on your player.
Hold − and + together
Travel mode is on: what to doPlayer look different? If yours has an on/off switch on the back, see the fixes for our first players.
Play button: no light
The player switches itself off a few minutes after a story stops, to save the battery.
Blue: it’s on and ready. Place a book and press play.
Charging your playerPlay button: slow, dim blue
Nothing has played for a minute, so the player is resting. It switches itself off a few minutes later.
Green: the story is playing.
Using your playerPlay button: blue
The player is on and waiting for a story.
Green: the story is playing.
Using your playerPlay button: green
All is well. If you can’t hear anything, it’s usually the volume or the headphones.
Play button: orange
The story plays for 20 minutes, then the player pauses on its own. If it stopped after 20 minutes, that’s bedtime mode working.
Blue: bedtime mode is off.
More about bedtime modePlay button: pink, then goes dark
Travel mode stops the player switching on in a bag. It glows pink for a few seconds, then looks switched off, and the buttons won’t play anything until you switch travel mode off.
Blue: travel mode is off.
More about travel modePlay button: quick yellow-green flash
When you press − or +, the play button flashes yellow-green for a moment. It’s brighter the louder it is, then goes back to its usual colour.
Nothing to do.
Battery light: off
The battery light shows for about 10 seconds after you switch the player on, then goes off to save power. It stays on only when the battery is low or the player is charging.
Charging your playerBattery light: green
There’s enough battery to keep listening. A full charge gives up to 16 hours.
Charging your playerBattery light: red
The battery is low, so the light stays on. Charge it before the story stops.
Flashing green: it’s charging.
Charging your playerBattery light: fast red flashing
The battery has run out. The player saves your place in the story and switches itself off.
Flashing green: it’s charging.
Charging your playerBattery light: flashing green
The player is charging. The light stops flashing and stays green when it’s full.
Battery light: steady green while plugged in
The battery is full. You can unplug it.
Ready for up to 16 hours of listening.
Charging your playerIf the play button glows white, or changes colour and buzzes each time you press a button, the player is in a checking mode we use in our workshop. Nothing is wrong and nothing is harmed. Hold the play button until the player switches off and keep holding for about 30 seconds. Let go, wait 10 seconds, then switch it on again as normal.
Only if nothing else has worked. A reset clears the places saved on the player, so every book starts again from the beginning. Your books and their stories aren't affected.
Back to the player without a switch
These players have an on/off switch on the back. Most problems come down to the switch, the charge or a dusty connector.
Flip the switch on the back up. It also goes to sleep by itself when no story is playing.
Tell us what you can see on the play button and battery light, and what you’ve tried. Monday to Friday, 9am to 5pm, we usually reply within the hour. Your player has a 2-year guarantee, so if it needs a repair we pay the postage both ways.
