Questions about Voxblock
Ages, the audiobooks, the player, safety and delivery. For how-to help, see using your player and quick fixes.
The audiobooks
What stories are available?
Stories for children aged 3 to teens, from picture books to novels. We have more than 350 titles and add new ones every month. See them all
How do the audiobooks work?
Each audiobook is a book-shaped block with the whole story stored on it. Place it on the player and press play. There’s nothing to download or stream, and no wifi or subscription.
Will I lose my place in the story if I remove a block?
No. The player returns to the same point next time you listen to that story.
What are the blocks made of?
Our audiobook blocks are made of recycled card.
The player
What age is Voxblock suitable for?
Our audiobooks range from picture books for 3 year olds to novels for teenagers. The player is made for children aged 3 and over, who can use it on their own.
Do I need an internet connection or an account?
No. The player has no internet connection and nothing to set up. The stories are stored on the blocks.
Does the player need batteries?
No. It has a built-in rechargeable battery that gives up to 16 hours of listening. Charge it with the USB-C cable and a wall plug. How to charge
How do I set up my player?
Press the play button for a second to switch it on, place a book on the player and press play. If your player has an on/off switch on the back, flip it down first. Using your player
Can my child use headphones?
Yes. Plug wired headphones into the headphone socket and the speaker switches off. Volume and headphones
Lights and quick fixes
Why is the play button pink?
Pink means travel mode, which locks the buttons for packing. It glows pink for a few seconds and then looks switched off. Hold − and + together for a second until the light turns blue. Travel mode
Why is the play button orange?
Orange means bedtime mode: the story stops after 20 minutes. Press both arrow buttons together until you hear a tone and the light turns blue. Bedtime mode
Nothing happens when I press the buttons
If the play button glows pink for a few seconds, it’s travel mode: hold − and + together. Otherwise charge it overnight from a wall plug. More quick fixes
How do I switch the player off?
Hold the play button for about 3 seconds. It also switches itself off a few minutes after a story stops.
Safety
How can I control what my child is listening to?
There is no internet connection in the player, so children can only listen to the stories on the blocks. No privacy concerns, and no risk of unsuitable content.
Sustainability
Can I recycle the Voxblock packaging?
Yes. All our packaging is card and paper, with no plastic.
How long will my Voxblock player last?
The player is built from as few parts as possible, so it’s simple to repair. It has a 2-year guarantee, and we repair players for life after that. When you’re finished with it, send it back free and we’ll pass it on to another child. Repairs and reuse
Delivery and returns
Do you deliver outside the UK?
We deliver across the UK and to Australia. Delivery rates and times
Do you deliver to Ireland and Europe?
Not through our website yet. If you’d like to order, email hello@voxblock.co.uk.
Can I return my player?
Yes. Players and starter packs bought from our website have a 100-day Happiness Guarantee: send it back in its original packaging for a full refund. Guarantee and returns
Can’t find your answer?
Send us a message. Monday to Friday, 9am to 5pm, we usually reply within the hour.
