Returns

Contact us with either an email or order number associated with the player.

After contacting us, you will receive a shipping label to your email address. You can print it at home and seal it on top of the package.

If you don't have a printer, you can get it printed it in most of the drop off centres, you just need to show the QR code from the email.

Pack the player into a suitable box or envelope making sure it is sufficiently protected.

Envelopes we tried, that can fit the player: 180mmx265mm, 160mmx230mm,A4 envelope, D/1 envelope, C5 envelope...

You can find the closest drop off point for Royal Mail here.

Bring the parcel there, show the QR code (if you don't have a shipping label printed) and hand it to the worker.

That's it! Thank you very much for your cooperation. Without you we won't be able to reduce waste and get the players back in the life.

If you sent us broken player and want it back, we will repair it at the highest quality and send it back to you.

If you sent us unwanted player, we will check it, refurbish or repair it if needed, and make sure it has still a long life to live!

We will let you know, once we receive your player and once it is send back to you.

Firstly, try to switch it off and on, clean (rub with some cloth) the magnetic data connector on the audiobook and player.
If nothing helped, please contact us and we will sort it out for you!

Try to clean the connector on a charger. If you have a spare charger with USB-C, try if it works for a player.
If not, problem will probably be in a player. Please contact us and send it back to us, we will sort it out for you!

Firstly, try to switch the player off and on, clean (rub with a cloth) the magnetic data connector on the audiobook and player. 
If nothing helped, please contact us through the form and we will sort it out for you!

We are happy to repair the player for you free of charge. Moreover, we will cover the shipping cost for your returns.

When did you buy your Voxblock?

- Less than 60 days ago

You can return your Voxblock player for any reason for full refund within 60 days after the purchase.
You can choose if you want us to send you back a new one or your repaired one, or if you prefer a full refund. 

- Less than 2 years ago

In case your Voxblock player breaks within 2 years after the purchase, you can choose if you want us to send you back a new one or your repaired one.
If you don't use your Voxblock anymore, send it back to us to help us prolong a life of the players. We will cover a shipping costs of course :)

- More than 2 years ago

In case your Voxblock player breaks after more than 2 years after purchase, we will still repair it for you for free, and send it back to you.
If you don't use your Voxblock anymore, send it back to us to help us prolong a life of the players. We will cover a shipping costs of course :) 

We will send you pre-paid shipping label whenever you want to send the player back

NO! Please, don't throw away your player, we want it back. Please follow the very simple process of returning it to us and help us keep the players in their active life and reduce waste.

The global e-waste increases by at least 2 million tonnes per year, only 9% of plastic is recycled and electronic devices have 2.3 times shorter lifespan then intended by design.

We want to change that and you can help us. We made the return process very simple and easy for you to be part of the good change. If you choose to not want your player anymore, we are thrilled to donate it. We are cooperating with organisations supporting public literacy improvement. We want to make our player to be available to many children over the UK (for now) and allow them to explore their imagination while listening to stories they like. 

Reduce the waste in the world with us ♥