In the world of children's educational and entertainment tools, user feedback is like a guiding star. It helps us understand what's working brilliantly, what our customers love, and how we can elevate our offerings to serve our young audience even better. Today, we celebrate a milestone: we have reached 100 reviews on Trustpilot. We’d like to thank all our reviewers for taking the time to tell us what they think. We are immensely proud that after 100 reviews we hold a 4.9 star rating on Trustpilot, meaning Voxblock is rated as “Excellent”.
We've had the privilege of receiving feedback from parents, teachers, and children themselves, and we're grateful for every review on our Trustpilot page. With 96% of our reviews 5 star (and the remainder 4 star) the reviews have been overwhelmingly positive. We’re immensely proud of them as they underscores the positive impact Voxblock has on the lives of children and educators.
Here are a handful of our favourites:
“Genuinely one of the standout products of this decade. While everything is switching to online always connected wireless and Bluetooth enabled, Voxblocks are going the other way.” Kev, May 23
“Such a beautiful product. Audiobooks on the iPad never felt right - this just clicks! Our daughter loves her Voxblock. I’m a secondary school English teacher and am passionate about getting kids reading from an early age.” Euan, August 22
“Would also like to say that their Customer Care is Outstanding. We had an issue with an order being delivered to the wrong address by Royal Mail. The Voxblock Customer Care team were superb in dealing with this issue.” Pat, May 23
“Absolutely brilliant product. Has kept my kids entertained for hours and there is no screen or WiFi required! Also the mini audio books are just so cute!, Anna June 23
These reviews help to reaffirm our mission: to make a significant difference to children's literacy through audio.
What we've learnt
Yet, it's not just the 5 star reviews that we value. We appreciate constructive feedback as an opportunity for growth.
Here’s some feedback that gave us something to work on:
Only dropped a star as packaging wasn't great and boxes arrived damp and mildly damaged but product itself unaffected. Abigail, Nov 22
“Bought this for a travel journey to avoid car sickness and train-boredom. Worked a treat, my only reservation is there could be more range and voices, forms, in the books. Sent one to my sister hoping to give her a respite hour, which it did for me. Fab easy-play design. Skye, Aug 22
We really appreciate this feedback, as it highlights areas where we can get better, ensuring that Voxblock continues to evolve into a product that exceeds expectations. In this case we were able to tweak our packaging process to ensure weather protection and we have more than doubled our content library, giving our young listeners hundreds of stories to choose from.
The next step in the journey
Reaching 100 positive reviews on Trustpilot marks a significant milestone for us, but it's just the beginning of our journey. Our commitment to delivering a product that kids and parents love remains steadfast. We will continue to improve our product, both for parents and schools, our content range and of course remain continuously focused on providing excellent customer service.
We invite you to join us on this journey and continue to help us learn. Whether you're a parent, teacher, or simply a story enthusiast, your feedback is invaluable and you can leave us a review here. Together, we can continue to shape Voxblock. Here's to countless more reviews, lessons learned, and happy young listeners.